FAQs

Below are some of the frequently asked questions about Fuel Your Preparation.

If you do not find the answer to your question below, please click the contact us button or email us at sales@fuelyourpreparation.com. You can also call our customer services department at +44 (0) 1772 654441.

Who makes Fuel Your Preparation

Fuel Your Preparation are manufactured by European Freeze Dry, a leading freeze drying company. Please visit the European Freeze Dry website for more information.

Can I place a phone order?

Yes. Please contact the Sales Office on +44 (0) 1772 654441.

Do you ship outside the UK?

Yes – however due to import regulations on meat and poultry we are not able to ship Fuel Your Preparation products to all individuals who live outside the European Union. Please contact us for a full list of destinations.

How quickly can I expect my order to be dispatched?

All orders placed via our website will be shipped within 3-5 working days.

Will my personal information be sold to mailing lists?

Information about our customers is an important part of our business. The only information we collect is what you submit to us and is used only by Fuel Your Preparation for Marketing and research purposes. We are not in the business of selling the information we collect to others.

What happens after the shelf life has expired?

We guarantee a 7 year shelf life (under recommended storage conditions) for quality of taste and appearance. After 7 years, as long as the pouch has not been punctured or opened, you might notice a slight difference in taste and appearance.

What is your cancellation or returns policy?

Please refer to our  Terms and Conditions .

What do I do if I require a faster shipping method?

Please contact the Sales Office on Tel. +44 (0) 1772 654441 for details of alternative shipping methods.

Do you have any gluten free meals?

Yes. All of our products have the specific allergen breakdown information listed on their pages.

How much water is required per pouch?

Each meal details the amount of water needed for optimum re-hydration on the back of the packet. The actual amount varies by product. Please click link for more information Guideline Water Inclusion

What is the shelf life of Fuel Your Preparation Products?

Based on storage studies conducted over many years, our shelf life is at least 7 years from the date of manufacture if stored properly. For best results, we recommend the pouches be stored unopened in a cool dry area. For more information about our shelf life, please click on product shelf life.

Fruit and cheese pouches only have a 2 years shelf life from the date of manufacture if stored properly.